Managing your Careerflow Premium subscription is a hassle-free process. This guide will help you navigate through the Subscription Management Portal, also known as the Billing Portal, which is managed by our partner, Stripe Inc.
Note: You can only manage your subscription from our web app. If you are using the Chrome Extension, you must first navigate to the web app by clicking here or going to app.careerflow.ai.
Accessing the Billing Portal
Step 1: Log In to the Web Application
Sign into your Careerflow.ai account on the website (https://app.careerflow.ai). Make sure you are on a Desktop web browser for the best experience.
Step 2: Go to Profile Settings
Once logged in, click on your profile icon located at the top right of the page and select "Profile" from the dropdown menu. You can also directly visit app.careerflow.ai/profile.
Step 3: Manage Subscription
Within your profile settings, find and click on the "Manage Subscription" button.
Step 4: Verification Step
You will be redirected to the integrated billing portal managed by Stripe. For security reasons, you'll need to verify your identity. Enter the email associated with your initial payment to receive a login link from Stripe.
Step 5: Email Confirmation
Check your email for a message titled "Your Careerflow Inc. customer portal login link" and click the link to access your Subscription Management Portal.
Things You Can Do in the Billing Portal
Once inside the Stripe-managed Billing Portal, you have several options to manage your subscription:
View Subscription Details: See your current plan, billing cycle, and cost.
Upgrade or Downgrade: Change your subscription level to fit your current needs.
Update Payment Method: Add or edit your payment details for seamless transactions.
View Billing History: Access all past invoices and payments for your records.
Cancel Subscription: Terminate your subscription if you decide it’s no longer needed.
FAQs
Q: Can I access the Billing Portal from the Careerflow Chrome Extension?
No, subscription management must be done through the web application. Please log in via a desktop browser to access the portal.
Q: Will I receive a confirmation if I make changes to my subscription?
Yes, any changes to your subscription will be confirmed via email, and you can also view these changes in the Billing Portal.
Q: What should I do if I don't receive the login link from Stripe after requesting it?
If you don't receive the login link, first confirm whether you actually have a Careerflow Premium subscription. If you do not have a subscription with us, you will not be able to manage the billing portal.
Check Spam Folder: Sometimes emails from new contacts or automated systems get filtered into the spam or junk folder.
Wait a Few Minutes: There can sometimes be a delay in email delivery. Wait a little while to see if it arrives.
Resend the Request: Go back to the Billing Portal and resend the email request in case there was an issue with the first request.
Check Email Blocks: Ensure that your email account isn't blocking or automatically deleting emails from Stripe.
Contact Support: If none of the above steps work, contact customer support for assistance via the integrated chat feature or by emailing us at [email protected].
Q: How can I find out which email is associated with my Careerflow Premium subscription?
If you're unsure which email you used:
Payment Confirmation Email: Search your email accounts for a receipt or confirmation of payment to Careerflow.ai, as this will likely be the email linked to your subscription.
Check Your Emails: Look for any previous correspondence from Careerflow.ai or Stripe in all your email accounts.
Review Your Browser’s Saved Logins: If your browser saves login credentials, check to see if your email is saved there.
Contact Support: If you're still unable to determine which email is associated with your account, reach out to our support for help. Be prepared to provide any additional information that our support team may need to verify your identity such as your full name, alternative emails, and last four digits of the card number you used for payment.
Q: I am associated with an organization, can I use this portal to access my subscription settings?
If you're associated with an organization (eg. a university, a career coach, etc.), you will not be able to access the Billing Portal as your subscription is managed directly by your organization. Please reach out to your administrator for assistance.
Conclusion
The Subscription Management Portal is a user-friendly interface that allows you to have full control over your Careerflow Premium subscription. It’s important to manage your subscription settings responsibly to ensure that your usage and billing align with your current professional needs. With Stripe's secure platform, you can confidently manage your payment information and subscription details.