Updating your payment method for your Careerflow Premium subscription is a secure and straightforward process in the Stripe Billing Portal. Here’s a step-by-step guide to changing your payment details.
Pre-requisite: Access the Billing Portal
Before you can update your payment method, you'll need to access your Billing Portal. Follow the steps outlined in our guide to accessing the subscription management portal, which includes navigating to your profile settings on the Careerflow.ai website and clicking "Manage Subscription." After verifying your identity via email, you'll gain access to the Stripe billing portal.
Updating your Payment Method
Step 1: Add a New Payment Method
Select the option to add a new payment method. You will be prompted to enter the details of your new payment method, which could include credit card numbers, expiration dates, and CVV codes, or link a different payment service.
Step 3: Confirm the New Payment Method
After entering your new payment information, you'll typically need to confirm the details. Make sure all information is accurate to avoid any issues with payment processing.
Step 4: Set as Default Payment Method
Once your new payment method is added, you may need to set it as the default. Look for an option like 'Set as Default', 'Make Primary', or simply select it from a list of payment methods.
Step 5: Remove Old Payment Method (Optional)
After successfully adding and setting your new payment method as the default, you can choose to remove the old payment method to prevent any future accidental charges. This can be done by clicking the three dot icon to the right of the payment method you wish to delete.
Step 6: Confirmation
You should receive a confirmation message in the billing portal and possibly an email confirmation stating that your payment method has been updated.
FAQs
Q: What forms of payment can I use to update my payment method?
The accepted forms of payment usually include major credit cards, debit cards, and other payment services depending on your country of residence. Check the Stripe Billing Portal for all available options.
Q: Is my payment information secure when I update it online?
Yes, Stripe is a widely-used and secure platform for online payments and they are PCI compliant. They employ encryption and security measures to protect your information. You can read more about how Stripe secures your payment information here: https://docs.stripe.com/security
Q: Can I split payments between multiple payment methods?
No, we do not support splitting payments between multiple payment methods.
Q: How do I delete all of my payment information?
If you have an active subscription with us, you must have at least one payment method active on file with us. If you wish to delete all your payment methods you must first cancel your subscription with us before you will be able to delete all your payment information.
Q: Can I update my payment information from the Chrome extension?
No, you should manage all billing-related activities directly through the Careerflow.ai web application for security and functionality reasons.
Conclusion
Changing your payment method is an important part of managing your Careerflow Premium subscription. By following these steps, you can ensure your payment information is up-to-date and secure. If you encounter any issues or have questions, Careerflow.ai customer support is available to assist you.