If you’ve decided to cancel your Careerflow Premium subscription, the process is straightforward thanks to our integration with Stripe's billing portal. Here’s your step-by-step guide on how to cancel your subscription.
Pre-requisite: Access the Billing Portal
To cancel your Careerflow Premium subscription, you'll need to access your Billing Portal. You can access the Billing Portal upon clicking "Manage Subscription" on your Profile page. After a security verification step (you'll receive a link via email), you'll be directed to Stripe's billing portal.
A detailed guide on how to access the Billing Portal can be found here:
Cancel your Subscription
❗Please note, when you cancel, you are not automatically refunded — you will be cancelling the subscription and will not be billed further. Refunds are initiated only in compliance with our refund and cancelation terms.
Step 1: Navigate to the Subscription Section
Click the "Cancel or Pause plan" button on the billing portal.
Step 2: Choose to Cancel
In the subscription details section, you should see an option to cancel your subscription. This can appear as 'Cancel Subscription', 'Cancel Plan', or 'Unsubscribe'.
Important Notes on Canceling your Subscription
Your subscription will still be active until the end of your current billing period. The date until which you have access will be clearly mentioned on your subscription cancelation screen.
By canceling your subscription you explicitly Agree to our Terms of Service and Privacy Policy
Step 3: Provide Feedback (Optional)
We ask for feedback on why you're canceling your subscription. While usually optional, this information can be valuable to us for improving our offerings for you in the future and for other customers.
Follow any additional prompts to finalize the cancelation. This may include a survey, special offers, or reminders of the benefits you’re leaving behind.
Step 4: Confirming your Cancelation
Look for a Confirmation Message: After you've completed the cancellation process, you should see a confirmation message directly in the billing portal. Additionally, you should receive a confirmation email, which serves as proof of your cancellation.
Verify Cancellation on Your Billing Portal: Your billing portal will show the "Canceled" tag and also the date until which you have access.
What to Expect After Cancelation
Service Access: You’ll typically continue to have access to the premium features until the end of your billing cycle. After your billing cycle, your access will be downgraded to a Basic subscription.
Data and Settings: Your account data and settings should remain intact, in case you decide to reactivate your subscription in the future.
Pause your Subscription
Similar to canceling your subscription, you can also pause your subscription, and have it restart after a given date.
FAQs
Will I receive a refund when I cancel my subscription?
No. You will not receive a refund. All refunds are provided only when your request complies with our terms of service. You can request a refund within 30 days of your purchase by emailing us at [email protected] with details of your request
What happens if I change my mind after canceling?
We allow you to reactivate your subscription. Simply go back to the Billing Portal and select an option to resubscribe or reactivate.
Can I cancel my subscription at any time?
Yes, you can initiate cancellation at any point, but the exact end date of your service will depend on your billing cycle and the terms of your subscription.
Can I downgrade/modify my subscription instead?
Yes, you can do that by clicking the "Update Subscription" button on the integrated Billing portal.
Conclusion
Canceling your Careerflow Premium subscription is designed to be a straightforward process through the Stripe billing portal. Remember to follow up with the necessary checks to ensure your subscription is canceled as intended.
If you have any concerns or issues during the cancellation process, don't hesitate to reach out to our customer support for assistance using the integrated chat icon or reaching out at [email protected].